Our Return Policy:

We have a 15-day return policy, which means you have 15 days after receiving your item to request a refund (or after the first delivery attempt).

Any orders returned after that must be with prior agreement with Maddie and Mark's and will be refunded by an E-Gift Voucher valid for 12 months.

Returns are at the customers expense and will not be included in the value of the refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You can contact us at bruntsfield@maddieandmarks.co.uk. Please note that returns will need to be sent to the following address: FAO Returns, Maddie and Marks, 205 Bruntsfield Place, Edinburgh, EH10 4DH 

You can always contact us for any return question at bruntsfield@maddieandmarks.co.uk.

Our Shipping Policy:

Orders are shipped via Royal Mail 48 Tracked with Signature and are typically delivered within 2–3 working days from the time of posting, not from when the order is placed.

Please note that orders placed over the weekend will be dispatched on Monday. Once your parcel has left our store, we are not responsible for any delays during transit, but we will always do our best to provide tracking information via the Royal Mail website.